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Customer Testimonials

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Cheers to Nick & the team for making a very special custom road case for me. I can't thank you guys enough!
Josephine English August 04, 2016
to all my muso friends! May I just take this time to say how impressed I am about Gig Gear's customer service. I recently bought some cases for my Line 6 P.A. - Unfortunately upon arrival the cases fitted two speakers and not one like I asked for. I rang Nick from Gig Gear headquarters and expressed my issue with the cases. Nick did some background checks on my order and SWIFTLY replied resolving the issue and appologising for the mix up. .. Nick then said that he would put my new speaker cases in a priority line to be made by the end of next week! .. To say that I'm impressed with Gig Gear and Nick is an understatement. Everyone was telling me to go off shore to buy cases from China. Sticking to my guns I stayed with the Australian company and paid a reasonable price for such HIGH standards in construction and desigh. .. That said, if I had the same problem with an overseas company I doubt I would have had my issue resolved so promptly and handled so professionally. .. They are not the first cases I've bought from gig gear and after my recent interaction with Gig Gear they won't be the last. .. In short if you need any hard and reliable cases for your instruments or equipment, PLEASE use Gig Gear and keep Aussie manufacturing and customer service alive. .. Thankyou again Gig Gear, Craig Woodward
Craig Woodward August 03, 2016
Hi Nick, I just wanted to echo Matt’s thoughts. The quality of the gear you provided, and the speed of delivery was outstanding. We will certainly be using you guys in the future. Thanks again
Brad Burton September 16, 2015
Hi Nick, I just wanted to drop you a line and say thank you very much for your excellent customer service and prompt delivery of the cases we ordered. We are extremely happy with the quality of the outcome and your ability to deliver the flight cases on such short notice, in light of your competitors requiring multiple weeks to do what you did in days. I won't think twice about coming back to you should we need more flight cases in the future (highly likely), and will be recommending you to my colleagues. Thanks again, Matt
Matthew Wallace September 16, 2015
Dear Phil and Steve, Please permit me to thank you for the road cases for my new equipment and I will certainly recomend you to anyone who seeks Professionally Made Road Cases or any equipment pertainig to your field. The are of the highest quality and certainly at great prices and a worthwhile investment for any Entertainer who carries gear on the road. I would also like to compliment you on your attitude and professionalism in dealing with new customers and regular customers. They are made to feel welcome when they come into your business and assisted with professional helpful information which is very rare in business. Most importantly you listen to the customer and assist by clearly answering their questions and give then guidence when they lack knowledge. I feel in fact I know that you will go far in your business and be successful in every way. Please accept this as letter of reccomendation to all that seek to do business with your compamy. I have been in business for over thirty five years and speak with experience as well as being Professional Entertainer for over forty years. You are a credit to our industry and please keep up the excellent work. Yours with Respect and many thanks Don Gibson.
Don Gibson September 16, 2015
Hi Steve
Just wanted to thank you for the case that I ordered through you guys.
I'm fairly picky when it comes to good workmanship but the quality of the materials and the quality of the job couldn't be faulted.
Thank you for the speedy processing of my order and thanks to your team for a fantastic case. I come in contact with alot of musicians who travel with their instruments and I will certainly recommend you to anyone.
Thanks again Regards Nathan Drury
Nathan Drury September 16, 2015
Hi Steve,

Picked up the case today! The keyboard sits snugly.

Thank you so much for the lovely case.

Sincerely, Jc.

ps. i understand you ship overseas as well. Will recommend you to anyone who needs custom cases in California. [?]
John Chew September 16, 2015

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